Privacy Policy

Last updated: 1 November 2026

Botnas helps businesses manage their Facebook Pages and Instagram professional accounts with automatic replies, Live Chat, posts, insights and ad reports. This policy explains what data we use, why, and how you can delete it.

1Who we are

Botnas is run by Botnas Ltd, 26 Abbey Road, Middleton, Manchester, M24 6HW, United Kingdom. We are the controller of your personal data. Contact: contact@botnas.com.

2Data we collect

• Facebook account: when you log in with Facebook, your name, Facebook ID, email address, profile picture and the access tokens Facebook gives us.
• Pages and Instagram accounts: the Pages and Instagram accounts you connect, their names and IDs, and the permissions you grant.
• Messages and comments: messages and comments people send to your Pages and Instagram accounts, with the sender's name and ID, so Botnas can reply and show them in Live Chat.
• Your settings: reply rules, templates, scheduled posts and other settings you create.
• Insights and ads: statistics about your Pages, posts and ads, read from Meta when you open those screens. Ads data is only shown to you and is not stored on our servers.
• Payments: your plan and payment records. Card payments are processed by our payment provider; we never see or store your full card number.
• App and device: app version, language, platform, country, notification token, crash reports and usage statistics.

3How we use it

• To provide Botnas: log you in, show your Pages, send the automatic replies you set up, and show Live Chat, posts, insights and ad reports.
• To send notifications you asked for, such as new messages.
• To keep Botnas secure, fix problems and improve it.
• To handle payments and support.

We use data from Facebook and Instagram only to provide the features you use, as allowed by Meta's Platform Terms. We do not sell it, use it for advertising, or build profiles of you or the people who message your Pages.

Legal basis (UK and EU GDPR): providing the service you signed up for, our legitimate interest in keeping it secure and working, your consent where needed, and legal duties such as keeping accounting records.

4Who we share it with

• Meta (Facebook and Instagram), to read your data and send replies through their APIs.
• Service providers that help us run Botnas: hosting, Google Firebase (notifications, crash reports and analytics) and payment providers. They may only use the data for us.
• Authorities, when the law requires it.

Some of these providers process data outside the UK. When they do, we rely on safeguards approved under UK law, such as standard contractual clauses.

5How long we keep it

We keep your data while your account is active. When you delete your account or remove Botnas from Facebook, we delete your data, including access tokens, messages and comments, within 30 days. We only keep records the law requires, such as payment records.

6How to delete your data

• In the app: open the side menu → Settings → Delete Your Account.
• On Facebook: go to Settings & privacy → Settings → Apps and websites, find Botnas and tap Remove. We then delete your data automatically, and Facebook gives you a confirmation code and a link to check the status.
• By email: write to contact@botnas.com from the email linked to your account.

7Your rights

You can ask to access, correct, delete or download your data, or object to how we use it. Email contact@botnas.com and we will reply within one month. You can also complain to the UK Information Commissioner's Office (ico.org.uk).

8Security

We use encrypted connections (HTTPS) and limit access to your data to what is needed to run Botnas.

9Children

Botnas is for businesses and people aged 18 or over. We do not knowingly collect data from children.

10Changes

If we change this policy, we will update the date above and tell you in the app about important changes.